Customer Service Hours We are open Monday to Friday from 6 AM to 5 PM PST. If you need assistance outside of these hours, feel free to send us an email at support@jaanuu.com, and we'll get back to you as soon as possible.

You can call us during our business hours. If we’re unavailable, please leave us a voicemail, and we’ll get back to you as soon as possible.

JAANUU

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Each product page has specific fit information. Review the size chart and product details for accurate guidance.

How can I ensure the right fit for scrubs with different styles and cuts?

Fit/Size Guide

Why did duties and taxes change?

Why are you not shipping to the UK and AU anymore?

What is the estimated delivery time for orders to Canada?

Do you offer free shipping within the US?

Where does JAANUU ship?

What are my shipping options?

Do you ship to DPO/AE/APO addresses?

My order was returned to sender

How long will it take for my order to arrive?

How can I track the status of my order?

Order confirmation

Order was delivered but not received

Important Update: Continued Shipping to Canada Amid Potential Postal Strike

Lost, Stolen, or Damaged Package? Redo Has You Covered

Missing & Lost Package Policy

Shipping Rates

Labor Day Sale 2026 – Shipping & Processing Update

Order and Shipping

JAANUU Loyalty Program

Loyalty Program - Frequently Asked Questions

How to become a JAANUU ambassador/affiliate?

Discount Codes and Offers

JAANUU Premier Loyalty Program

Final Sale Policy

Incorrect Size/Color/Style Ordered

What is your return policy?

Can I return embroidered items?

How do I place a return or exchange?

How long does it take to process a return or exchange?

How do I place a gift return?

How to initiate an international return/exchange?

No Printer for your return label? No Problem!

Returns & Exchanges

Do you have a size chart for petite, short, or tall individuals?

What Size Should I Order?

Are your sizes consistent across all product lines?

Are your sizes inclusive, catering to a diverse range of body shapes?

Do your sizes run small or large?

Do you offer different rises?

What is the measurement difference between sizes?

Do you offer custom sizing for individuals with unique requirements?

Do you offer tailoring services?

Are maternity sizes available for expecting mothers?

Does the size guide on the website refer to body measurements or the product/fabric measurements?

Are your sizes comparable to other scrub brands?

Do you offer petite and tall scrubs?

What are your core colors?

What are your fabrics?

The style, color and the sizes that I want are not being offered.

Can I mix and match the scrubs?

What’s my size?

How do I care for my JAANUU apparel?

Are the scrubs true to size?

Sold Out Items & Restock Request

How can I make sure my set matches?

Why does the color of my product look different from the website?

Product/Accessories FAQ

What happens if an item is damaged or defective?

Are there any conditions for exchanged items?

Are there any conditions for returning items?

How can I use my referral code?

Discount codes

What are the gift card terms and conditions?

Can I use multiple promo codes/ coupons on my order?

Do Discount Codes Apply to Sale Items?

How do gift cards work?

How can I earn referral credit?

How can I use my store credit?

Cashback/Free Shipping Offer

Save 15% with Student Verification

Purchased Before a Promotion? We’re Happy to Help!

Promos/Credits/Gift Cards

How can I add a logo to my order?

Where does JAANUU ship group orders?

How long will it take for my group order to arrive?

Do I have to pay duties and taxes when ordering from foreign countries?

What forms of payment do you accept?

Why can’t I use Afterpay on my order?

Group Orders

Where can I find JAANUU in store?

Do you offer wholesale?

Stores

How do I find my order number?

Where can I find my order history?

I received the wrong product

Where do I find my store credit?

Do you store my credit card information?

What can I do if my payment is declined?

How do Installments by Afterpay work?

How to unsubscribe?

Orders/Account/Billing

How can I edit my shipping address?

How do I update/cancel my order?

How to edit or cancel your order

How can I ensure the right fit for scrubs with different styles and cuts?Updated 8 months ago